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Q&A


We strive to ship available orders within 48 working hours. Once shipped, parcels are generally delivered within 48 hours by our partner carriers, whenever possible. These delivery times may vary depending on the destination and current logistics conditions (public holidays, weather conditions, traffic, external events, etc.).

We do offer international shipping. To receive a personalized quote and learn about the delivery options available for your country, please contact us via our contact form.

What to do in case of delay or delivery issue?

If you notice an unusual delay or encounter a problem with the delivery of your order, please contact our customer service through the  contact form, mentioning your order number. We will do our best to resolve the issue as quickly as possible.